Home security systems have come a long way, and choosing the right one for your home can be an overwhelming task. Frontpoint and Vivint are among the industry leaders, offering comprehensive security solutions for homeowners. In this article, we’ll compare the features, pricing, and customer experience of Frontpoint and Vivint to help you decide which is best for you.

1. Features

Frontpoint Security System:

Frontpoint offers a wide variety of security sensors, including door/window sensors, motion sensors, glass break sensors, and smoke/heat/freeze detectors. They also provide smart home automation through Z-Wave technology that connects your security system with home automation devices such as smart locks, lights, and thermostats.

Vivint Smart Home:

Vivint focuses on customizable home security and automation solutions. They offer similar security equipment as Frontpoint plus additional features such as indoor and outdoor cameras, video doorbells, and their signature SkyControl Panel which allows users to manage their entire system through a user-friendly touchscreen interface.

2. Pricing

Frontpoint Security System:

Frontpoint has a range of packages available at various price points to suit different budgets. Their plans start from $34.99/month up to $49.99/month depending on the chosen package’s features. Equipment costs start at $99 for a basic package but can increase depending on your customization and additional devices.

Vivint Smart Home:

Vivint offers customized security systems tailored to your needs; therefore, pricing varies based on your desired features and equipment. Monthly monitoring fees start at $29.99/month up to $49.99/month depending on the system components included in your package. Equipment costs can be higher than those of Frontpoint due to advanced technology options available.

3. Customer Experience

Frontpoint Security System:

Frontpoint is known for its excellent customer service and satisfaction. They provide an easy DIY installation guide for their security system, and their customer support agents are proactive in helping customers solve any issues they may encounter, with minimal wait times.

Vivint Smart Home:

Vivint offers professional installation, which can come in handy for those not comfortable with a DIY approach. However, some users have reported longer wait times and less consistent customer service experiences compared to Frontpoint. It’s essential to mention that the company is committed to improving customer experience and has taken steps to address customer concerns.

4. Contracts and Cancellation

Frontpoint Security System:

Frontpoint allows customers flexibility by offering month-to-month plans without long-term
contracts. They also offer a 30-day money-back guarantee, allowing users to try the system and ensure it suits their needs.

Vivint Smart Home:

On the other hand, Vivint generally requires a longer-term commitment with contracts lasting 42 or even 60 months. However, they recently introduced a month-to-month option for those purchasing the equipment upfront. To cancel a Vivint contract, you will need to pay off the remaining balance of your agreement or find someone who can take over the contract.

In conclusion, Frontpoint and Vivint both have strong offerings in home security and automation solutions. If you prioritize excellent customer service and no long-term contract commitment without sacrificing feature richness, Frontpoint may be your ideal choice. However, if you prefer a highly customizable system with advanced technology options and do not mind committing to a longer contract or paying more for equipment, Vivint might be the perfect fit for your home security needs. Ultimately, the choice depends on your preferences and priorities while balancing costs, features, and commitments.